What We Do
We're here to provide help and support in using all Coldwell Banker The Real Estate Group systems. We provide solutions to your problems and provide 'best effort' support for systems beyond the scope of The Real Estate Group. We work to remove barriers so agents can focus on their trade.If you are thinking "who am I supposed to talk to about "x"...or..."what's the name of the person I need for "y" email agentservices@coldwellhomes.com or call 800-443-8009.
Hours and Availability
We're available to assist you from 9am-5pm Monday-Friday. Our Helpdesk Availability Calendar can be viewed at https://helpdesk.cb-reg.com/calendar/If you're looking to stop in please call 920-993-4515 or email helpdesk@coldwellhomes.com
Our Services:
- New computer purchase recommendations, printer and scanner setups
- Phone and tablet contact and calendar syncing setups
- Software support (Office, Chrome, Firefox, Microsoft Edge, IE, Safari, ect)
- Antivirus / security setup
- Computer cleanups and virus removals
- Computer backups
- Agent website customization and domain setup
- Email setup, forwarding, signatures and troubleshooting
- Main Street Login / Support
- Desk Phone Support and forwarding (Coming soon)
- Password recovery
- Internet connectivity
- Office TV feed support
- Office Printer / Copier support
- IT Quality Control - submit your questions / feature requests
What are we working on?
Leaderboard TV InstallationsIN OFFICE VISITS
Managers are able to submit requests for in-office visits on a monthly basis.NON-OFFERED SERVICES
We are able to offer recommendations and options for non-CBTREG services.Out of scope services that are outside of CBTREG offered services include:
- Operating system re-installations
- Hardware upgrades
- In-home / office appointments outside of manager requested days